Returns and Refunds Policy

At Fix Dessert Chocolatier, we are dedicated to delivering top-quality products and exceptional customer service. If you are not completely satisfied with your purchase, our hassle-free returns and refunds policy ensures your peace of mind.

Return Eligibility

To qualify for a return, please ensure the following conditions are met:

  • The item(s) must be returned within 30 days of receipt.
  • The item(s) must be in their original packaging and unused condition.
  • Include a copy of the original purchase receipt or proof of purchase with your return.

How to Initiate a Return

  1. Contact Us:
    Before returning any items, please reach out to our customer service team to start the return process. You can contact us via:

  2. Provide Details:
    When contacting us, please provide:

    • Your order number
    • The item(s) you wish to return
    • The reason for the return
  3. Receive Return Authorization:
    Our team will provide a return authorization and instructions for sending your item(s) back.
  4. Prepare Your Return:
    Securely package the item(s) in their original packaging, including all labels and tags. Attach the return authorization and proof of purchase.
  5. Ship Your Return:
    Send the return to the following address:🏢 Returns Address:
    Fix Dessert Chocolatier
    Returns Department
    2300 Lincoln Blvd
    Santa Monica, CA 90405
    USA
  6. Track Your Return:
    We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item(s) without a tracking number.

Refund Process

Once we receive and inspect your return, we will process your refund:

  • Inspection: All returned item(s) will be inspected to ensure they meet the eligibility criteria.
  • Refund Approval: If approved, a refund will be issued to your original payment method within 7-10 business days.
  • Refund Notification: You will receive an email once your refund is processed. Please allow additional time for the refund to appear on your bank or credit card statement.

Exchanges

We offer exchanges for items that are defective, damaged, or incorrect. To request an exchange:

  1. Contact Us: Contact our customer service team within 30 days of receiving your order.
  2. Provide Details: Include your order number, the item(s) you wish to exchange, and the reason for the exchange.
  3. Receive Exchange Authorization: Our team will guide you through the exchange process and provide instructions for returning the item(s).

Non-Returnable Items

The following items are non-returnable:

  • Opened or used items
  • Items not in their original condition
  • Items returned after the 30-day return window

Shipping Costs for Returns

  • Domestic Returns: Customers are responsible for the shipping costs of returning the item(s), unless the return is due to our error (e.g., defective product, incorrect item).
  • International Returns: International customers are responsible for return shipping costs unless otherwise specified.

Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive your order promptly.

Contact Us

For any questions or concerns about our returns and refunds policy, please contact us:

  • 📞 Phone: +1 (209) 727-4808
  • 📧 Email: sales@fixdessertchocolate.cyou
  • 🏢 Store Address:
    Fix Dessert Chocolatier
    2300 Lincoln Blvd
    Santa Monica, CA 90405
    USA

Thank you for choosing Fix Dessert Chocolatier ! We value your business and are committed to your satisfaction.